Frequently asked questions
Everything you need to know about our products, shipping, and your order all in one place.
Products
What is the quality of NoNo Shop products?
At NoNo Shop, high quality is our top priority. All our products are carefully selected based on quality, ease of use, and results. Our own NoNo line is also developed with a strong focus on quality, appearance, and ease of use.
Do you only sell products from your own brand?
No. NoNo Shop offers a carefully selected range of beauty and skincare products from different brands, as well as products from our own NoNo line.
How should I store and care for my products?
Store beauty and skincare products in a dry, cool place away from direct sunlight. Always close packaging properly after use and follow the product's usage and care instructions.
Shipping & Returns
What is the delivery time for my order?
We do our best to process and ship every order as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation with available tracking information.
What are the shipping costs?
Shipping to the Netherlands costs €5.95 and shipping to Belgium costs €6.95. Orders of €50 or more qualify for free shipping to both countries.
Can I return my order?
Yes. Products can be returned within 14 days of receiving your order, provided they are unused and unopened and returned properly packaged. To request a return, email info@nono-shop.nl. Return shipping costs are your responsibility.
Orders & Support
What should I do if something is wrong with my order?
If your order arrived damaged, something is missing, or you received an incorrect product, please contact us at info@nono-shop.nl with your order number and, if necessary, a photo. Our team will look into the issue as soon as possible and find a suitable solution.
How can I contact NoNo Shop?
For questions about products, orders, returns, or anything else, you can contact us at info@nono-shop.nl. Our team will be happy to assist you.
Still got questions?
Feel free to reach out and we’ll get back to you as soon as possible.